DIRECT DEBIT FREQUENTLY ASKED QUESTIONS
TICKETING E-MAIL SERVICE: ticketingsupport@bradfordcityafc.com
TICKET OFFICE PHONE NUMBER: 01274 770012
TWITTER SUPPORTER SERVICE: @bcafchelp
SPECTATORS' CODE OF CONDUCT CAN BE SEEN HERE.
2023/24 SEASON TICKET FREQUENTLY ASKED QUESTIONS CAN BE SEEN HERE.
2023/24 SEASON TICKET TERMS AND CONDITIONS CAN BE SEEN HERE.
2023/24 DIRECT DEBIT TERMS AND CONDITIONS CAN BE SEEN HERE.
Q. Can I still purchase my 2023/24 season ticket through direct debit?
A. No. Paying for a 2023/24 season ticket via the club's interest-free direct-debit subscription package became unavailable following the conclusion of the early-bird sales period, on Monday April 24.
Q. Why has the cost been spread over 10 months this season, as opposed to 12?
A. This is to give supporters more of a window without having to pay, in between completing payment for their 2022/23 season ticket and having to begin payments for their 2023/24 season ticket.
Q. Is there any way for me to quickly, safely and easily track my direct-debit payments?
A. Yes. All direct-debit payments can be tracked by using the ‘My Direct Debit’ function on your online ticketing account, by clicking ‘Manage My Direct Debit’.
Q. What happens if I do not pay my direct debit?
A. Should you fail to pay your direct debit, your season ticket - and any others purchased as part of the same direct-debit payment plan - will be suspended. Full details can be found in our Direct Debit Terms and Conditions.
Q. Do I have to pay over the course of 10 months, or can I pay quarterly, or every six months?
A. All direct debit payments must be made every month, from June, over the course of 10 months.
Q. What day of the month will funds be taken from my account, should I pay via direct debit?
A. On either the 1st or 15th day of each month. Supporters are able to choose which of these two options they would rather have funds taken from their account on when purchasing their season ticket via direct debit. There are no other dates available.
Q. When will my first direct-debit payment be taken from my account?
A. Bradford City AFC needs a minimum of three working days after your initial direct debit application to register and claim your first payment. Therefore, first funds will be taken on either June 1 or June 15 depending on which date falls at least three days after your initial direct debit application.
Q. Can I cancel my season ticket or direct debit payment part way through the season?
A. No. You may amend your payment method from direct debit to another type, by contacting or visiting the Valley Parade Ticket Office inside the Bradford City Store, but the outstanding balance must then be paid in full. The same answer applies to questions over whether a lump sum can be paid part way through the season, on top of funds which are being paid monthly.
Q. Is this direct debit payment package a credit agreement?
A. No. There is no credit agreement attached to this form of payment. It is a monthly payment plan which cannot be cancelled or stopped at any time.