FREQUENTLY ASKED QUESTIONS
TICKETING E-MAIL SERVICE: ticketingsupport@bradfordcityafc.com
TICKET OFFICE PHONE NUMBER: 01274 770012
TWITTER SUPPORTER SERVICE: @bcafchelp
SPECTATORS' CODE OF CONDUCT CAN BE SEEN HERE.
2023/24 DIRECT DEBIT FREQUENTLY ASKED QUESTIONS CAN BE SEEN HERE.
2023/24 SEASON TICKET TERMS AND CONDITIONS CAN BE SEEN HERE.
2023/24 DIRECT DEBIT TERMS AND CONDITIONS CAN BE SEEN HERE.
Q. How can I purchase my 2023/24 season ticket?
A. Season tickets for the 2023/24 campaign can be secured online - via the club’s official ticketing website - or in person by visiting the Valley Parade Ticket Office inside the Bradford City Store (non-home matchday) or the Burlington Street Box Office (home matchday). Disabled supporters with mobility issues, who may require assistance, can purchase their season ticket over the phone by calling the Valley Parade Box Office on 01274 770012, with this service not open to anyone else, though are advised that the Valley Parade Ticket Office is fully accessible, with a wheelchair ramp to access the Bradford City Store.
Q. How much does my season ticket cost?
A. 2023/24 SEASON TICKET PRICES:
Adult (24-64): £300
Senior (65+): £260
Young Person (17-23): £260
Youth (12-16): £190
Junior (11-): £45
PLEASE NOTE: Each season-ticket transaction online incurs a mandatory £1.50 Web Sales administration fee, meaning an Adult season-ticket purchase will come to £301.50 in total. Those purchasing physical season-ticket cards (see below) will have this fee removed and will instead have to pay a £5 postage cost.
Q. How do I know if I am classed as an Adult, Young Person, Youth, Senior or Junior?
A. Supporters will fit into the following categories, based on their age on MONDAY 1 AUGUST 2023:
Adult - 24-64
Senior - 65 and above
Young Person - 17-23
Youth - 12-16
Junior - 11 and under
Q. Am I still able to pay for my season ticket via direct debit?
A. No. Paying for a 2023/24 season ticket via the club's interest-free direct-debit subscription package became unavailable following the conclusion of the early-bird sales period, on Monday April 24. To view full direct debit FAQs, please CLICK HERE.
Q. Can I purchase a suite upgrade for the season?
A. Yes. A limited amount of suite upgrades in The McCall Suite, The Hendrie Suite and the Bantams Bar at the University of Bradford Stadium are once again available to purchase. They are available at the increased rate of an extra £180 (Adult), £160 (Senior and Young Person) or £60 (Youth and Junior) per person (extra £18, £16 or £6 per month respectively on direct debit). This can be secured either via our official ticketing website, or when purchasing from the Valley Parade Ticket Office.
Q. Will I receive a physical season-ticket card for the 2023/24 campaign?
A. As per the 2022/23 season, Adults, Seniors and Young People will be presented with a digital ‘e’-season ticket ONLY for the 2023/24 campaign. This will be available to access through the official Bradford City AFC App, which can be downloaded on the Apple App Store or Google Play Store (depending on whether you use an Apple iPhone/device or an Android (non-Apple) device. Once you have signed in with your membership details, your QR code will allow you to scan through the turnstiles at the University of Bradford Stadium for home matches.
If you purchased a physical season card for the 2022/23 season and renew your ticket for the 2023/24 season, you will be able to use the same card for entry into the University of Bradford Stadium, and DO NOT need to purchase a new card for £5 when renewing your ticket.
Youths and Juniors who are new purchasers for the 2023/24 season will automatically receive a physical season-ticket card in line with previous seasons, free of charge, but with a £5 per transaction delivery fee added (see below), as club rules state these supporters can only attend matches with a paying Adult.
PLEASE NOTE: Your 2023/24 season ticket will not be loaded onto your Bradford City AFC App until the 2022/23 season has finished.
Q. I am an Adult, Senior or Young Person but am unable to use the Bradford City AFC App and do not have capacity to use a digital e-ticket. Can I still receive a physical season-ticket card?
A. Yes. Physical season-ticket cards can be purchased for £5 on top of the cost of your season ticket, and delivered out to holders. Please note that each transaction online when purchasing physical season-ticket cards incurs a £5 delivery fee. For example, supporters purchasing two physical season-ticket cards will be charged an extra £15 on top of the cost of their season tickets and £1.50 Web Sales fee for the transaction (£5 for each physical card, and £5 signed for delivery fee for the transaction, and NOT for each card).
As stated above, Youths and Juniors who are new purchasers for the 2023/24 season will receive a physical season-ticket card free of charge, though those who received a card last season will be able to use this again, and will not be supplied with another. These cards will still, however, incur a £5 delivery fee per transaction, unless the paying Adult is renewing a season ticket, having paid £5 for a physical card in the 2022/23 season, which can be reused.
If you purchased a physical season card for the 2022/23 season and renew your ticket for the 2023/24 season, you will be able to use the same card for entry into the University of Bradford Stadium, and DO NOT need to purchase a new card for £5 when renewing your ticket.
Q. I am purchasing my season ticket online but the ticketing website will not let me buy tickets for my friends and family, as well as my own. How do I do this?
A. To purchase tickets for others at the same time as yourself, add your own season ticket and then select the ‘Friends and Family’ function on our official ticketing website. Once here, manually add the membership number of each supporter you would like to buy a ticket for. The system will automatically detect their ages and charge accordingly. PLEASE NOTE: Each supporter you wish to purchase for MUST have an account created on our official ticketing website in order for them to have a membership number which can be added through the ‘friends and family’ function.
Q. Am I able to swap the seat I sit in with my season ticket?
A. Yes, you can swap into any vacant seat in the University of Bradford Stadium by heading to the Valley Parade Ticket Office, calling 01274 770012 or e-mailing ticketingsupport@bradfordcityafc.com. Please be advised that seat swaps now incur a £10 administration charge.
Q. Sometimes, I wish to change stands mid-season to sit with family or friends. Can I still do this?
A. In previous years, we have allowed unlimited matchday transfers, providing this is done in advanced of a matchday, free of charge. Due to the high demand of this service, you will now be limited to five ‘one-off transfers’ over the duration of the season.
Q. Is there a dedicated family section again this season?
A. Yes, supporters looking for a more family-orientated atmosphere are advised to secure or renew their season ticket in The Morrisons Family Stand.
Q. Will I still receive City Points for purchasing my season ticket?
A. Yes. When purchasing a season ticket, you will receive 200 City Points. These will be applied from July 1 and not from the point of purchase, in order to prevent impacting the remainder of the 2022/23 season. To view the City Supporters Scheme in full, please CLICK HERE.
Q. I am disabled and am unable to secure my season ticket online or from the University of Bradford Stadium. How can I purchase my season ticket?
A. Disabled supporters who may require assistance are able to secure their season ticket by calling the Valley Parade Ticket Office, on 01274 770012. Please be advised that the Valley Parade Ticket Office is fully accessible, with a wheelchair ramp to access the Bradford City Store.
Q. I am a 25 Year season ticket holder. How will I be affected?
A. ‘25 Yearers’ will pay £180 for their season ticket, and be entitled to a free suite upgrade, as per previous years, in The McCall Suite, The Hendrie Suite or the Bantams Bar. Due to capacity limitations in bars, your complimentary bar pass will require your seat to be in that area. For instance, if you sit in The Kop, and usually have a Bantams Bar pass, to allow you access, your seat must be located within the Bantams Bar seating area. If you sit outside of this area, you can transfer your bar pass to The McCall Suite or The Hendrie Suite. '25 Yearers' who wish to renew their season ticket but do not wish to take advantage of a free suite upgrade also have the option to pay £150 for their season ticket without a suite upgrade.
Q. I didn’t renew my 25 Year season ticket last year. Can I renew it this year?
A. No. You must have had a continuous renewal of your season ticket from season to season.